With the COVID-19 pandemic largely contained in China, LSH Auto China outlets across the nation have been back at work since February. All employees in China are in their offices and at dealerships and service centres delivering high-quality customer service while complying with local government requirements and relevant policies. LSH Auto China’s employees returned to work enthusiastically to continue to put customers first, follow preventive guidelines to provide quality, meticulous, and conscientious service.
Dealer Outlets Take Measures to Provide Customers with Safe and Outstanding Service
Although the pandemic has been effectively contained, some clients may still be wary of going to public places. To ensure customers have access to product information from home, LSH Auto China’s frontline sales and marketing teams are utilising real-time communication tools and online platforms to showcase products and services. For example, the team now uses TikTok Live 360 to display vehicles and answer customer queries in real time, make clients feel like they are viewing the vehicles in person. They also deliver value-added services such as online booking and door-to-door vehicle delivery to ensure client needs are satisfied beyond expectations during this challenging period.
To ensure safety, LSH Auto China has strengthened disinfection and cleaning procedures at all of its showrooms and service centres. This includes taking the temperature of all customers and employees arriving at showrooms, requiring employees to wear masks at all times, ensuring safe distancing between people, and providing hand sanitiser. These measures combine to create a safe and healthy environment for customers and staff.
Safety Measures Help Employees Focus on Customer Service
LSH Auto China has always been committed to ensuring the health and safety of its employees. During this special time, employees at all outlets across China are working in shifts and are provided with masks and disinfectant wipes in accordance with government guidelines. The company also provides children’s masks for employees with families, ensuring that they can concentrate on their work knowing that their families are safe.
Responding to the Government’s Call and Giving Back to Communities
LSH Auto China considers community service part of its DNA and has remained actively involved in community service during this challenging time.
From February to April, LSH Auto China, the Beijing Youth Development Foundation, and the Beijing LSH Charitable Foundation worked together to deliver care packages to the families of frontline medical heroes in Beijing. LSH Auto China supported the initiative by donating care packages containing fresh fruits and vegetables to show their appreciation for the selfless work of medical staff who have helped to control the pandemic. The eight-week initiative, which has now come to an end, was praised by the local government and many sectors of society expressed their appreciation.
Some of LSH Auto’s outlets in Eastern China organised tree-planting events to add greenery to the landscape. In total, 60 children participated in the initiative.