LSH Auto Australia is continuing its successful partnership with the Chain Reaction Challenge Foundation in support of the 2020 fundraising rides.

Following support of the 2019 events, which raised over $3.2 million in aid of children’s charities, LSH Auto again provided the lead, support and logistic vehicles for the 2020 events.

The 2020 ride for riders from the state of Victoria took place in Tasmania over a week in early March and raised close to $1 million. With the onset of current travel restrictions due to COVID-19, the remaining rides for 2020 have been cancelled. However, the planning for the 2021 season of fundraising rides has already begun.

LSH Auto Australia Managing Director, John Good, presented the first support vehicle to Chain Reaction CEO John Ward at Mercedes-Benz Melbourne. “We take great pride in our continued support of the Chain Reaction Foundation. The outstanding work they do in engaging with business community has raised close to $30 million for children’s charities in the 12 years events have been run. Our ongoing contribution is part of ensuring that LSH Auto is a valuable member of the communities in which we operate. Obviously, it is a shame that the remaining rides for 2020 could not take place, but we are certain that the 2021 Chain Reaction fundraising rides, with our support, will mark a very strong return for the events.”

In response to the government’s call, LSH Auto China partnered with the Beijing Youth Development Foundation to support the medical heroes who are fighting COVID-19 in the city. The initiative, entitled “Helping Medical Heroes – Care Packages for Caregivers”, was launched to deliver much needed food and supplies to frontline medical staff as well as their families in Beijing.

LSH Auto China team participating in the initiative

The situation in Beijing has gradually improved since March. People’s lives have been going back to normal and many businesses have reopened. However, we can’t declare victory over the outbreak yet, as many medical staff continue to work long hours to take care for patients.
Participating in the “Helping Medical Heroes” program is our small way to express our appreciation to the selfless medical heroes who continue to work in the front line. Since the beginning of March, LSH Auto China, the Beijing Youth Development Foundation and other supporters have donated weekly care packages containing a week’s supply of fresh fruit and vegetables. The program is funded through Beijing Youth Development Foundation’s channels. Every Saturday the parcels are delivered by professional couriers to the families of 1,401 frontline medical workers. The campaign will continue for a total of two months, until the end of April.

LSH Auto China responded to the initiative quickly through cooperation with Beijing LSH Charitable Foundation and voluntary donations by its staff, as the Helping Medical Heroes initiative is the perfect way to honour and support Beijing’s frontline medical professionals.

Ms. Qian Ronghui, Secretary General of the Beijing Youth Development Foundation, said: “We would like to thank LSH for its tremendous support in expressing our thanks to the medical staff in Beijing. We have worked alongside LSH for many years and appreciate this opportunity to deepen our efforts to promote community service. We also look forward to having more volunteers join these efforts. We believe standing together will enable us to weather the storm.”

In addition to helping support the medical community in Beijing, The LSH Auto China team has worked to ensure the safety and health of our employees in China since the outbreak. We have also followed government’s order to resume our business in a safe and orderly manner to fulfil our social responsibility.

On 2nd February 2020, when LSH Machinery Group was informed of the urgent need for four diesel generators to power the operation of Leishenshan Hospital (a newly-built hospital for the coronavirus outbreak in Wuhan) by 6th February by China Construction Third Engineering Division, the team immediately started an emergency procedure. It convened relevant companies and departments towards the urgent needs of Wuhan area.

A project team was immediately assembled to cover all aspects such as allocating engines, testing and related logistics to ensure the generators be delivered in time. It could be guaranteed that products could arrive at Leishenshan Hospital within 24 hours.

By special efforts including overnight power tests and safety checks, the 24-hour availability promise could be kept in terms of the product. At the same time, Lei Shing Hong logistics made multiple coordination efforts to ensure the transportation approval procedures. Donated by Lei Shing Hong Machinery, the selected Perkins diesel generator units of PowerLink were successfully delivered to Leishenshan Hospital on 3rd February, in time providing stable power supply for the coming hospital operation start.

Lei Shing Hong Machinery Group also organized service teams to frontline providing free service and engineering support to all the excavators, graders and many other different types of machinery equipment working onsite day and night.

Within a short notice window of 24 hours, Lei Shing Hong Machinery Group rapidly integrated resources, mobilized all members and committed a quick response. Everyone in Lei Shing Hong Machinery did their best to support Wuhan as an effort to support people in need.

Since launch in August 2019, Iridium Club, the LSH Auto innovative customer loyalty program, has been a hit with Mercedes-Benz owners across the three dealerships, with over 5000 customers joining the program by the end of the year.

Named after the very precious metal, Iridium Club is designed to help customers look after and enjoy their precious vehicles, is another way LSH Auto Australia stands out from all competitors and continually adds value to the total ownership experience.

Amongst the many benefits of Iridium Club membership are complimentary bi-annual seasonal vehicle health checks, discounts on vehicle accessories and merchandise, additional 12-month road-side assist, out-of-warranty service packages and discounts, excess reduction for crash repairs are undertaken at LSH auto facilities and east coast seaboard coverage through all three LSH Auto dealerships.

With such benefits on offer it is easy to see why increasing numbers of customers are motivated to join Iridium Club.

The Iridium Club will be a central part the LSH Auto Australia focus on building a loyal group of customers who enjoy significant benefits from LSH Auto.

The aftersales team at LSH Auto China recently participated in the “2019 Mercedes-Benz AG TechMasters China National Final Competition”, organised by Beijing Mercedes-Benz Sales Service.

Continuing its track record, the team won several major awards, including:
• Three LSH Auto (China) teams won the first, second, and third places for the “Best Team Awards”
• Four LSH Auto (China) colleagues won the “Best Individual Awards”

The Competition is designed to test the practical know-hows and technical expertise of participants, as well as their ability to work as a team throughout the entire process from the initial arrival of a customer's vehicle, pre-inspection, repair stages, to vehicle handover and delivery.

Customer service is a combination of art and science, requiring an accumulation of skills, training, and passion. As we continue striving to deliver excellence in customer service, we are very proud of everyone at LSH Auto China who took part in the competition.