On 2nd February 2020, when LSH Machinery Group was informed of the urgent need for four diesel generators to power the operation of Leishenshan Hospital (a newly-built hospital for the coronavirus outbreak in Wuhan) by 6th February by China Construction Third Engineering Division, the team immediately started an emergency procedure. It convened relevant companies and departments towards the urgent needs of Wuhan area.
A project team was immediately assembled to cover all aspects such as allocating engines, testing and related logistics to ensure the generators be delivered in time. It could be guaranteed that products could arrive at Leishenshan Hospital within 24 hours.
By special efforts including overnight power tests and safety checks, the 24-hour availability promise could be kept in terms of the product. At the same time, Lei Shing Hong logistics made multiple coordination efforts to ensure the transportation approval procedures. Donated by Lei Shing Hong Machinery, the selected Perkins diesel generator units of PowerLink were successfully delivered to Leishenshan Hospital on 3rd February, in time providing stable power supply for the coming hospital operation start.
Lei Shing Hong Machinery Group also organized service teams to frontline providing free service and engineering support to all the excavators, graders and many other different types of machinery equipment working onsite day and night.
Within a short notice window of 24 hours, Lei Shing Hong Machinery Group rapidly integrated resources, mobilized all members and committed a quick response. Everyone in Lei Shing Hong Machinery did their best to support Wuhan as an effort to support people in need.
Since launch in August 2019, Iridium Club, the LSH Auto innovative customer loyalty program, has been a hit with Mercedes-Benz owners across the three dealerships, with over 5000 customers joining the program by the end of the year.
Named after the very precious metal, Iridium Club is designed to help customers look after and enjoy their precious vehicles, is another way LSH Auto Australia stands out from all competitors and continually adds value to the total ownership experience.
Amongst the many benefits of Iridium Club membership are complimentary bi-annual seasonal vehicle health checks, discounts on vehicle accessories and merchandise, additional 12-month road-side assist, out-of-warranty service packages and discounts, excess reduction for crash repairs are undertaken at LSH auto facilities and east coast seaboard coverage through all three LSH Auto dealerships.
With such benefits on offer it is easy to see why increasing numbers of customers are motivated to join Iridium Club.
The Iridium Club will be a central part the LSH Auto Australia focus on building a loyal group of customers who enjoy significant benefits from LSH Auto.
The aftersales team at LSH Auto China recently participated in the “2019 Mercedes-Benz AG TechMasters China National Final Competition”, organised by Beijing Mercedes-Benz Sales Service.
Continuing its track record, the team won several major awards, including:
• Three LSH Auto (China) teams won the first, second, and third places for the “Best Team Awards”
• Four LSH Auto (China) colleagues won the “Best Individual Awards”
The Competition is designed to test the practical know-hows and technical expertise of participants, as well as their ability to work as a team throughout the entire process from the initial arrival of a customer's vehicle, pre-inspection, repair stages, to vehicle handover and delivery.
Customer service is a combination of art and science, requiring an accumulation of skills, training, and passion. As we continue striving to deliver excellence in customer service, we are very proud of everyone at LSH Auto China who took part in the competition.
The winners of the annual World Luxury Hotel Awards were announced on 12th October 2019 in Rovaniemi, Finnish Lapland. This was the thirteenth event of its kind and more than 300 guests flew in from around the world to celebrate their awards. This year's "Luxury Art Hotel" of the Year award went to Hyatt Regency Beijing Wangjing.
The World Luxury Hotel Awards recognize establishments for world-class service excellence. Awards are presented on a country, regional, continent and global basis. Winners are selected by public vote online, providing true recognition that reflects the hard work and dedication exhibited by staff.
Since the past 10 months for Hyatt Regency Beijing Wangjing, in total 23 awards has received before the one year anniversary. Principally, “The BEST MICE HOTEL” is proved this 5,600 square meters of creative spaces which are designed for inspiring conferences and social events is the rising star in town. ChinaDaily, China BTmice, TTG China, AIRTIME and the others 20 mainstream media are highly looking forward the future of Hyatt Regency Beijing Wangjing.
Latest news link: https://www.abc-7.com/story/41187283/hyatt-regency-beijing-wangjing-awarded-luxury-art-hotel-of-the-year-at-the-2019-world-luxury-hotel-awards-13th-gala-ceremony
Recently, LSH Auto Australia was delighted to announce that it would be partnering with the Starlight Children's Foundation in its charity works for 2019. As a member of Lei Shing Hong Group, philanthropy and giving back to communities where it operates is core to its group DNA.
Supporting Children's Charities
In March 2019, LSH Auto Australia became the first automotive partner for Starlight, kicking off the official relationship during a gala event with an announcement of support and a special donation.
LSH Auto only entered Australia in June 2015 and has since been supporting charity works in Melbourne, Sydney and Brisbane. Its newly-announced partner, the Starlight Children’s Foundation, is recognised as a leader in supporting children and teens with major illnesses.
Created to brighten the lives of such children, teens, and their families, Starlight helps seriously ill children and teens re-discover the joys of childhood by providing much-needed treats and entertainment during their difficult days in hospital and when enduring treatment.
Starlight is also proud to be a local Australian organisation and, as such, a perfect partner for LSH Auto's philanthropic works in Australia. The latest partnership further complements its long-term children-focused CSR activities in Australia, such as its commitments to Act For Kids (providing counselling to neglected children).
No Easy Ride
Leveraging its resources as a dealer group and aiming to contribute in more creative and meaningful ways, LSH Auto Australia has also announced its support for the Chain Reaction series of fundraising bike rides, as the “Official Vehicle Partner”.
Chain Reaction is the “Ultimate Corporate Bike Challenge”, which raises money for sick children by challenging senior executives with a passion for cycling and philanthropy. The average rider raises over A$22,000 in sponsorship and donations.
Peloton Support Across Australia
LSH Auto Australia is delighted to be providing six vehicles to the 2019 Chain Reaction Challenge Foundation series of long-distance fundraising rides. The series kicked off in March 2019, with the ride starting from Sydney to Melbourne. Further rides from Canberra to Melbourne and Melbourne to Sydney also benefited from LSH Auto's peloton support. The series of events culminates in October with the Women's 300, on one of Australia's most beautiful cycling routes for 300 km along the Sunshine Coast.
Vehicles supplied by LSH Auto Australia’s operations in Mercedes-Benz Melbourne, Mercedes-Benz Sydney and Mercedes-Benz Brisbane will be leading and accompanying the cycling peloton, providing medical and logistics support all the way.
The Starlight Children’s Foundation will be one of the charities benefitting from Chain Reaction in 2019, which aims to raise more than A$3,500,000 for its beneficiaries this year.
LSH Auto Australia Managing Director, John Good, welcomed the partnership: “Chain Reaction’s support for children and young people, at times of great stress, is totally in keeping with our aim to be a contributing member of our communities. We are proud to be supporting the efforts of all riders.”
To stay tuned to our latest news and developments, follow LSH Auto International on LinkedIn or visit www.lshauto.com. To stay informed on Australia-specific activities, follow LSH Auto Australia on LinkedIn and Facebook, or visit www.lshauto.com.au.